Empire Properties lays claim to a professional maintenance team that delivers quick responses to any maintenance issue. Each property will have its own maintenance manager overseeing it, and tenants will be informed of who their maintenance manager is prior to moving in.
Your maintenance manager will have a working history with your landlord and will have knowledge of what specific workers they prefer to use. They will also have history of the property’s maintenance and if anything has needed fixed in the past.
If you have a maintenance concern please call or email it into the office. Once this has been done, your maintenance manager will arrange that a tradesman visits to fix the problem. It’s your choice whether you personally arrange for the tradesman to visit, or whether they pick up keys from the office.
It is important that your property is well maintained throughout your tenancy. Depending on the situation, the Empire property maintenance team may be able to help. Here are some frequently asked questions:
To avoid frozen pipes we would recommend that you keep the whole property warm at all times although this does not always stop pipes freezing. If you have a frozen pipe then increase the heat within the room that the pipe is servicing.
The only way to thaw the pipes is to slowly heat them. Please do not heat any pipework directly as this will cause the pipe to crack. It is unfortunately generally a case of waiting for the temperature to increase.