FAQs Archive - Empire Property

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When pipes freeze what can I do?

Unfortunately, there is not much you can do to avoid or fix a frozen pipe. To avoid frozen pipes, we recommend that you keep...

Do I have to change the bulbs, smoke alarm or carbon monoxide detector?

This is the tenants’ responsibility. We will not replace these unless you advise us within 3 days of moving into the property.

The sink/toilet/bath/shower is blocked…

Blockages must be first attended to by the tenant by using a strong drain cleaner and/or plunger. If this does not fix the problem...

We have a problem with MICE…

Mice are a common problem, particularly in old tenement blocks. Try to locate where they are coming from and see if the entrance can...

The property feels very damp and we have mould – how can we prevent this?

Ventilate the property adequately! We know it can seem silly to open windows when you are trying to heat the property, but windows MUST...

The washing machine is not draining/spinning…

Don’t overload your washing machine. This is the main reason why a lot of the washing machines break down and you may be charged...

The shower is not working…

Find out whether the shower is electric or mains operated. If there is a cord or switch, then it is probably electric – CHECK...

We have a leak from our flat going downstairs…

Check no water is running (i.e. bath/shower/taps) and all appliances are switched off. Locate the stop cock (usually located under sink or by utility...

We have a leak coming into our flat…

Inform the upstairs neighbour and ask that they arrange for a plumber to attend as soon as possible, as the leak is likely to...

My pipes/boiler is noisy or the radiators are not heating up very well…

The radiator may need to be bled. Buy a radiator key from a hardware shop and bleed the radiator. Insert key to top end...