White Meter Heating runs at Off Peak times. It is preset to activate between 11pm and Midnight, and de-activates at approximately 7 / 8 am.

1. Switch on fuse switch in kitchen or at boiler (the light will not come on until it is activated at off-peak time). Leave switched on at all times.
2. Switch on storage heaters individually at fuse points on wall.
3. Each storage heater will have two controls: Input and Output or Damper control.
   Input – amount of heat you want to store. Output – amount of heat you want to release.The heat is stored in the heater and can be released quickly or slowly. E.g. If output is left at setting 3 overnight, the room should be warm in the morning. We would suggest that it is left at this setting during the day when you are out. In the evening switch up to a higher setting to release more heat when you are in the property. You should remember to put the setting back to 3 before going to bed.
4. If you wish any extra hot water, then switch the Boost switch on the panel, usually located in the kitchen.

The radiator may need to be bled. Buy a radiator key from a hardware shop and bleed the radiator. Insert key to top end of radiator on triangular knob and turn slightly holding a cloth underneath. This will allow air to be released – STOP WHEN WATER BEGINS TO DRIP.

Check no water is running (i.e. bath/shower/taps) and all appliances are switched off. Locate the stop cock (usually located under sink or by utility meters) and turn off any water supply.

Contact Maintenance in the first instance. If you cannot locate the stop cock and we are closed, contact an emergency plumber for advice or Environmental Health, who will arrange to attend to turn off the water. THIS SHOULD ONLY BE DONE IN AN ABSOLUTE EMERGENCY.

N.B In an emergency, a plumber will merely turn off water at the mains. They will not source the problem.